CRM Manager, Crypto Wallet
🏷️Title: CRM Manager, Crypto Wallet
📍Location: UK or Europe, Remote
The Opportunity
Tech Alchemy has partnered with a rising star in the Web3 space. This company looks set to radically change the way we think about crypto wallets and trading on exchanges. As their first CRM Manager, you'll be in charge of building out the CRM function, and play a crucial role in optimising user engagement and retention by effectively segmenting user data and implementing targeted CRM strategies.
Your Responsibilities
Develop, implement and execute a comprehensive CRM strategy to enhance engagement and retention.
Set up and utilise CRM software and tools to track and measure user engagement, providing regular reports and insights to stakeholders.
Segment user data and analyse customer behaviour to identify target audiences and create tailored CRM campaigns.
Develop automated CRM campaigns for our clients, ensuring campaigns are set up and executed in a timely and high-quality manner.
Continuously build and iterate on our end-to-end lifecycle campaigns, including identifying target audience segments, developing campaign strategy, collaborating with design and product, developing the review process, and getting feedback from multiple stakeholders
Establish a strong working relationship with cross-functional stakeholders across our product, marketing and design teams.
Own and regularly audit the CRM strategy
Implement testing methodologies to optimise CRM campaigns
Creating reports that prove or suggest the effectiveness of the campaign and strategy.
Stay up to date with industry trends across the Crypto and Blockchain space, to drive innovation and improve CRM effectiveness.
Highly Desired Knowledge and Experience:
A strong working knowledge of CRM tools such as Customer.io, Fast Track, and HubSpot.
A strong understanding of channels and communication approaches (email, in-app, push notifications).
What are we looking for?
Proven experience in CRM management and multi-channel lifecycle
Experience planning, developing, managing and measuring CRM campaigns
Proven track record delivering growth through CRM campaigns
Experience supporting CRM integration from scratch is a plus
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
A good understanding of blockchain technology, cryptocurrency and the Web3 ecosystem would be preferable.
What will you get from us?
📆 Flexible Working: Our HQ is in Shoreditch, but we promote remote working
💻Company Issued Tech: You’ll receive a bunch of tech ahead of your first day
⛑️Health and Wellbeing: Comprehensive private health benefits
🌴Holiday: 25 days + bank holidays and your birthday off
🌶️️Weekly Lunch Allowance: Have a free lunch on us
🌍 Work-life Balance: Team members have the freedom and flexibility to organise their own work schedules with a high degree of autonomy in your role
About Tech Alchemy
Tech Alchemy is a Web3 incubator that helps launch some of the most exciting Web3 startups in the world. In the past year, client projects built through Tech Alchemy have helped raise over £75 million and have been featured by Apple, Amazon and the BBC.
We’re a group of developers, designers and data scientists accelerating hand-picked startups by bringing their products to market faster, avoiding the teething pains and unscalable processes of most early-stage startups. Tech Alchemy partners with industry-leading crypto VCs and media heavyweights to drive mainstream adoption for a shortlist of industry-shaking Web3 startups.
- Remote status
- Fully Remote
London Office
Our Perks & Benefits
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Flexible Working Hours ⏰
We value work-life balance highly, therefore we have flexible working hours.
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Personal Development Courses ✏️
We offer allowances for courses, conferences or anything else to help you progress
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Regular Social & Team Events 🕺
We often organise team lunches and after work events
CRM Manager, Crypto Wallet
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